During this past week we have seen unprecedented circumstances that are occurring for the very first time in our lives. We hope that you and your family continue to be healthy during this uncertain time. We are trying our best to protect you and our employees while providing management information services necessary to support your dairy operation.
More measures to protect you and our employees
Given additional government and public health recommendations, we are increasing our response to the situation by implementing “No Contact” services to minimize risk. Therefore, effective immediately we will no longer offer on-farm sample collection services and will ask that customers or their staff not be present when we are at the farm. This change will result in minimal impact for Owner Sampler and Robotic herd services, but will impact herds where we provide test day sample collection – as this will no longer be an option. If you are affected by this change, we encourage you to consider the collection of milk samples yourselves to continue having access to valuable herd management information. If self-collection is not an option for you, we will postpone milk recording services until we are able to return to the farm. We will also do our best to minimize any potential impact on Publishable Records.
The new customer contact restrictions may also impact other on-farm services. All software support and advisory services will be provided remotely. If critical farm visits are necessary, they must be conducted in your absence. In regions where we provide proAction validations, this activity will also now be suspended. In all cases, we are asking our employees to contact you to ensure that we respect your protocols and comfort level, while being there for you.
We are in this together
We are committed to protecting the health and safety of our staff and customers and want to thank you for your understanding. Although we are in the early stages of this transition, we do know that it will come to an end.
Neil Petreny, CEO